FAQ: BATTLETECH
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What platforms will this come out on?

the game will only be released for PCs (Windows, Mac, Linux). We have no plans to release for consoles or mobile.

Last updated: August 24, 2017 16:34

USING A STEAM KEY TO ACTIVATE GAMES

You'll find instructions here if you need help with Steam: https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352

A couple of clarifications: - you need to use the Key in the steam application, not just on the steam web page - you don't download the game first and then use the key -- the key is what lets you download the game

Last updated: August 23, 2017 14:06

GOG & STEAM

The Beta is for Steam only. It's okay if you've chosen GOG or Humble for the launch key, you don't need to change that choice to be involved in the Beta, as long as you're okay with using Steam for the Beta.

Last updated: August 23, 2017 14:06

How can I opt-in to the Multiplayer Beta?

Everyone with single-player Beta access will automatically have Multiplayer Beta access as well as soon as it's ready, so there's no action required to opt-in. When the Multiplayer Beta is ready, instructions will be posted to all backers in another Kickstarter update

Last updated: August 16, 2017 13:28

I'd like to upgrade my preorder for Beta Access — How can I do that?

Harebrained Schemes would be happy to upgrade your pledge for you.

Please send them an email at info@hbs-studios.com and they will send you an invoice to cover the difference between your current pledge and the upgrade.

If you have a PayPal account, please send the email for that. If you do not, please just confirm the email address where you'd like to receive the invoice. A PayPal account is not required to pay the invoice and you'll have an option to pay the invoice without one.

What platforms will this be on? What about DRM-free? BATTLETECH will release on Windows, Mac, or Linux through your choice of Steam, GOG or Humble. DRM-free versions available, too. Last updated: Tue, Sep 29 2015 1:07 pm EDT

What are the system requirements going to be? We’ll do our best to ensure a wide audience can play. Last updated: Tue, Sep 29 2015 1:21 pm EDT

updated: Wed, Sep 30 2015 9:21 pm EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://battletech.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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